Cold Stone Creamery

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Operations Manaul

SCORE

75/89 Cleanlines
73/85 Operations
66/76 Service
214/250 TOTAL

95-100% .............exceeds expectations(237-250 pts)
85-94%...................meets expectations(212-236 pts)
75-84%...................below expectations(186-211 pts)
74% or below..........OOC for failing score(185 points or less)

DECEMBER-2012

CLEANLINESS			Comments
1 Entryway, Windows, Door
_5	1b	5 pts Windows,Ledges and front door clean,free of fingerprints, streaks and dust	clean bottom ledge of front window
4 Lights,Fans,Vents
-2	4b	2 pts Fans clean and on during business hours	Fans off needs dusting
5 Service Area/Presentation
-2	5d	2 pts Product stocked at proper level;no empty pans	Empty mint or cc
-2	5e	2 pts Visually appealing product displayed(fluffed);no flavors mixed with each other	not fluffed
13 Back Room Equipment
-3	13a	3 pts Batch freezer clean and maintained,including catch and side trays	Watch in side tray Need new rubber bumper as beater bar.
OPERATIONS			Comments
18 Product Dating,Rotation
-5	18a	5 pts All products properly dated with expiration date or date product received	Date all edibles in walk in cooler including choc bars.
19 Product Freshness/Quality
-5	19a	5 pts All products fresh,high quality;no expired products for sale;all expired product discarded	all expired products coke diet coke(please remove)
21 Cones,Bowls
-2	21a	2 pts Adequate number of cones and bowls(plain,dipped,dipped w/sprinkled product & sugar cones)available	Need move bowls dipped products.
SERVICE			Comments
33 Connect
-5	33a	5 pts Crew member initiated the service interaction at the dipping cabinet and led guest through each step of the ordering process	no upsale
-5	33b	5 pts Crew member shared ideas as appropriate to upsell the order(e.g,"Love It" or "Gotta Have It,"boosts,additional mix-ins,waffle,drink)	no awarness

SCORE

82/89 Cleanlines
77/85 Operations
71/76 Service
230/250 TOTAL

95-100% .............exceeds expectations(237-250 pts)
85-94%...................meets expectations(212-236 pts)
75-84%...................below expectations(186-211 pts)
74% or below..........OOC for failing score(185 points or less)

JULY-2012

CLEANLINESS			Comments
5 Service Area/Presentation
-3	5b	3 pts Dipping Cabinet clean,inside and out with no product splatter larger than dime or more than 1/2 inch;no food debris visible	clean fins an lobby side
10 Back Line Equipment
-2	10a	2 pts Back line cooler/freezer in working condition;clean including gaskets.	Freezer operational
13 Back Room Equipment
-2	13c	2 pts Walk-in freezer shelves,floor,gaskets,fan and doors clean	clean floors
OPERATIONS			Comments
16 Lobby Freezer
-2	16b	2 pts Approved packaging with correct description and ingredient/allergen lables on all cakes	Please label cupcakes cookies properly.
-1	16f	1 pt Cakes built/decorated correctly(approved sizes and shapes); no fake cakes	Need ganache tosettes an ganache cakes need green rosettes on mind chip cake
21 Uniforms
-2	21b	2 pts Crew wearing correct,clean uniforms	Please wear proper pants No athletic wear.
30 Crew Information
-2	30a	2 pts Daily,weekly,and/or monthly goals posted(any combination okay)	No goals posted
SERVICE			Comments
34 Serve the Customer
-5	34a	5 pts Crew member presented the creation neatly and attractively in current packaging and as guest ordered it	Do not overmix i/c.